Refund policy

Most of the items in our shop are made to order, meaning that once we receive your order we create the item at that time.  Because of this, we do not accept returns unless the error is on our part.  If your order was placed with incorrect information (for example, a name was spelled wrong at the time of order, or you ordered the wrong size), we cannot accept a return.  If the order was placed correctly, but we made a mistake while making your order, we will be happy to make your item again at no cost to you.  

If you have a concern about your order, you must contact us within 14 days of receiving your oder.  Please contact us at threelittlesunshineshandmade@gmail.com. 

In the event that it an item is deemed returnable, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Any items that are deemed returnable must be in unused condition with no signs of wear or use.  If an item is returned to us and it has been used/worn, it will not be accepted.   

You can always contact us for any questions at threelittlesunshineshandmade@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  You have 14 days from the date of delivery to contact us with any issues.  

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at threelittlesunshineshandmade@gmail.com.